Overview

PushON are looking for an enthusiastic candidate to fill the role of digital account manager. You’ll have the opportunity to work with a fantastic and varied client base within an international award-winning agency, and develop your digital marketing knowledge within the experienced online marketing team at PushON.

The right candidate must be a self-starting individual, have strong organisational and written skills, and digital project management experience would be advantageous. With a minimum of 2 + years hands-on experience in digital account management, we are looking for someone with a real passion for building long-term client relationships from the outset, for all things digital, and a commitment to keeping up to date with industry news, trends and best practices.

Skills Required

  • 2 years minimum digital account management experience within a digital marketing agency and the ability to demonstrate a track record of strategic thinking, working in partnership with a number of clients simultaneously
  • Excellent organisational and project management skills advantageous
  • Excellent written English language and verbal communication skills (on the phone as well as email)
  • Excellent interpersonal skills
  • A thorough attention to detail
  • Strong numeracy skills
  • Ability to work under pressure and to tight deadlines
  • Ability to multitask and continually re-prioritise tasks against agreed objectives

Main Responsibilities

Working with an existing client list of up to 10 client accounts, your responsibilities will include,

  • Maintaining good, healthy client relationships through regular phone and face to face meetings including relevant schmoozing activities to ensure the client loves you/PushON
  • Collaboratively working with the online marketing and development teams to define the correct strategies and campaigns to meet the needs and objectives of the client
  • Working with the team leaders and campaign project leads to ensure the correct level of client service is met each month
  • Overseeing the quality of service delivery in terms of efficiency and client satisfaction
  • Working with client development plans and processes implemented by the agency to deliver long-term client relationships.
  • Documenting all client contact in a client contact report document to share with the client and internal stake holders within 48hrs of last contact
  • Reporting regularly to the directors of PushON on the status of your clients
  • Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account managers report summarising the months activities and how they align with the client and campaign objectives
  • Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues, which may include working with the sales, marketing and development teams to achieve this.
  • Use a wide range of tools for analysis, tracking, monitoring and evaluation of client links built.
  • Management of client budgets

To apply for this role, please send your CV and covering letter to: jobs@pushon.co.uk or use our application section below

PushON Benefits

  • 30 days basic holiday per year (inc. bank holidays)
  • Tiered holiday increments based on length of service
  • Support with career development (inc. budget for conferences and training)
  • Flexible working hours
  • Relaxed working environment
  • Free fruit
  • Health insurance benefits (after qualifying period)
  • Regular social and team events
  • Access to the beer fridge at 4pm on Fridays

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