PushON offers Magento technical support to ensure your site suffers minimum downtime and maximum performance. Our certified support team delivers proactive monitoring and reactive support via our dedicated ticketing system and account management team. Support contracts are available to you whether or not we built your Magento site.
The technical support service offers both certainty and flexibility. Depending upon the package you select, you have guaranteed time for problems and change time for non-major amends.
PushON uses uptime and server performance monitoring tools such as Pingdom and New Relic to monitor website update and server resource usage. Should your website become unresponsive the support team will receive an alert, raise a ticket on your behalf and typically work with our hosting/payment partners to resolve the issue in a timely manner.
An online ticketing system is available 24/7 for logging issues, bugs and change requests on your website. All members of your team can be granted access to the ticketing system to log tickets, issues and changes.
Note: regardless of which package you choose, the support process is standardised; however, response times and operational hours will vary. Please get in touch to discuss setting up a support contract with Certified Magento developers.