Adobe Commerce (Magento) Development Retainer
Refining and expanding your Adobe Commerce (Magento) businessPushON are Adobe Commerce (Magento) partners and have been since 2012. As an agency we pride ourselves not just on maintaining and support, but proactive development – contributing to the growth of our merchants’ businesses. Our development retainer service is designed precisely to cater for the proactive development of new features and functionalities.
Development Retainer
Our Adobe Commerce (Magento) Development Retainer is a ringfenced service enabling you to work through your development roadmap without diverting attention to minor support issues. Minor issues are handled through the Technical Support service. Typical development roadmap tasks might include introducing new functionality, implementing integrations, developing the front end, and performance enhancements.
The Development Retainer service is managed by a project manager, supported by both an account manager and business analyst. The project manager is the primary point of contact and will bring in the business analyst to provide consultancy as and when required to ensure the correct solution is put in place.
Adobe Commerce (Magento) Backlog Refinement
During the backlog refinement session, we will work with you to review, prioritise and edit the development retainer backlog. As a validation exercise for new items entering the backlog we will add them into the Single Page Plan (SPP) to ensure that they align with the business objectives. Regular backlog refinement sessions are usually held inline with our quarterly roadmap meetings (QRM) which are designed to bring together the wider team when multiple services are procured. As part of the QRM, contributions might also be made, which are then entered into the backlog.
Adobe Commerce (Magento) Development Retainer Workflow
The Development Retainer service is managed by a project manager and uses an agile project management methodology. This allows the order and priority of items to change as and when required. Sprints are scheduled before the start of each month. Each sprint comprises the following phases:
1. Planning
Each feature request is added to the backlog as a separate card and broken down during the planning phase, prior to implementation.
2. Design
A UX designer will be involved where a feature requires prototyping or a new user interface design.
3. Development
Where required, frontend and backend developers will implement the feature. Typically, developers work in pairs on features.
4. Review
Features are first peer reviewed, then passed to the Quality Assurance (QA) team prior to the client for User Acceptance Testing (UAT).
5. Release
Approved features are released during our pre-agreed release schedule.
5. Retrospective
At the end of each sprint a retrospective is held to ensure learnings are taken into future sprints.
Our Development Retainer Communication Rhythm
A Project Manager is the primary point of contact for the Development Retainer service, with support from Account Managers and Business Analysts where required. The Project Manager will deliver weekly updates, monthly reports and participate in the quarterly roadmap meeting.
The weekly update provides a brief overview of tasks progressed during the week prior, budget utilisation, tasks that will be released during the next release cycle and any tasks requiring input from the business or third parties. The monthly report offers an overview of how time has been utilised, which tasks have progressed, and several proactive reports for both performance and availability. Finally, the quarterly roadmap meeting (QRM) provides a mechanism for planning and strategic thinking across all service areas; technical support, development retainer, organic marketing and paid media when multiple services are procured.
Onboarding to our Development Retainer Service
For existing Adobe Commerce (Magento) businesses wishing to migrate to PushON for Development Retainer services onboarding typically entails; business immersion workshop, Adobe Commerce (Magento) audit and backlog refinement.
The business immersion workshop gives the broader team insights into various critical aspects of the business, including products, customers, and objectives. Conducting an Adobe Commerce (Magento) audit enables the Development Retainer team to gain a comprehensive understanding of the platform, including its infrastructure, integrations, and any third-party modules or customisations. Lastly, during the backlog refinement meeting, the Development Retainer team ensures that high-level requirements are captured in our project management system.
Adobe Commerce Partnership & Certifications
PushON has been working with Adobe Commerce (Magento) since 2008, with Development Retainer clients in a wide range of industries. Our partnership with Adobe dates back to 2012, making us one of the oldest Adobe partners in the UK. Our certified Development Retainer and development team are well-versed in onboarding new projects, as well as post-launch transition to the Development Retainer service.
“PushON has been an Adobe (Magento) Partner since 2011. Their ethos is all about focusing on helping their clients drive growth. Their customer testimonials are some of the best we’ve seen which speaks volumes about their reputation. We are delighted they are an Adobe Partner”
Do you need technical support for your Adobe Commerce (Magento) store?
Contact us on 0161 820 7628 or email us today
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